Payment Policy
Last updated: Aug 21, 2025
Accepted Payment Methods
Kaia et Co currently accepts PayPal as the primary method of payment for all online transactions. Customers may use their PayPal balance or linked bank accounts and cards within the PayPal platform to complete their purchases at checkout. We are continuously working to provide a seamless and secure payment experience for all our valued customers.
Currency for Transactions
All prices and payments on our website are processed in United States Dollars (USD). Please be aware that if you are using an account or card in a different currency, your financial institution may convert the amount and may apply additional exchange rates or transaction fees, which are beyond our control.
Secure Payment
Your online safety is our priority. All transactions on our website are protected using SSL (Secure Socket Layer) encryption technology, ensuring that your personal and payment information is transmitted securely and remains confidential at all times. We do not store full payment details on our servers.
Shipping Policy Overview
We offer free shipping on all orders within the United States. Orders are processed from Monday to Friday, excluding public holidays, with an estimated delivery timeframe of 6 to 13 business days. For full details regarding our delivery process, shipping cut-off time, and transit durations, please refer to our Shipping Policy.
Return & Refund Policy Overview
We accept returns and exchanges for eligible items within 30 days of delivery, provided they are returned in new, unused condition. Return shipping is free, and no restocking fees apply. Refunds are processed within 10 business days after inspection and issued to the original payment method. For complete information on initiating a return or exchange, please review our Return & Refund Policy.
Privacy Policy Overview
We take the privacy and protection of your personal data seriously. Information collected during the checkout process is used solely to process your order and improve our services. We never sell or share your personal data with third parties without your consent. For more information on how your information is stored and protected, please read our Privacy Policy.
Google Merchant Center Compliance
Kaia et Co complies with all applicable policies set forth by Google Merchant Center. We ensure that our billing practices, checkout experience, pricing transparency, return process, and customer communications meet all required standards for ethical, secure, and customer-focused e-commerce operations.
Need Help?
If you have any questions regarding billing, payments, or related topics, don’t hesitate to reach out to our support team we’re here to assist you.
Store Name: Kaia et Co
Email: info@kaiaetco.com
Address: 68 3rd Street, Brooklyn, NY 11231, United States
Operating Hours: Monday to Friday, 09:00AM to 17:00PM (GMT-5)
Contact Form: Contact Page
Response Hours: We strive to respond within 48 Business Hours